Scenic New England Photography @ ScenicNewEngland.net
faq
The Gloucesterman @ ScenicNewEngland.net
Our Photos & Printing Technology
How are your photographs printed?
Are your photographs printed on an ink-jet printer?
All our photographic prints and note cards are printed by a professional photo lab on real Kodak® Endura Professional Glossy Paper using the latest digital-to-photographic-print technology (RA4 Chemical Process). They look and feel like real photos because they are real photos. We never use ink-jet printing for any of our photographs.
Are your photographs film or digital?
All our photographs are digital. We currently use a Nikon® D300 Digital Single-Lens Reflex (D-SLR) camera with a Nikon® 16-85mm wide-angle lens, Sigma® 10-20mm superwide-angle lens, and a Sigma® 120-400mm telephoto lens. In the past, we have used a Nikon® D70 D-SLR and a variety of other lenses.
Why does the color in my photo not exactly match the color on my monitor?
There are three main reasons. The first is unavoidable: colors on a monitor are created by emitted light, whereas colors on a photographic print are created by reflected light. The way that color is created in these two systems is very different, and therefore differences in color are inherent.
The second reason is that the gamut, or range of possible colors, on a monitor is larger than the gamut of the photographic printer. Therefore, some colors (especially bright ones) look toned-down in a photograph.
The third possible reason is that your monitor may not be calibrated properly. An improperly calibrated monitor interprets colors incorrectly. To do a quick-and-dirty monitor calibration, visit DisplayCalibration.com and perform the “Brightness and Contrast” and “Color Depth” calibrations. Better, more expensive calibration tools are also available.
Payment
What forms of payment do you accept?
We accept payments by Visa, MasterCard, American Express, Discover, check, and PayPal. All payments are processed by PayPal, but you do not need to have or create a PayPal account to purchase our products.
Do I have to sign up with PayPal when I pay for my order?
Why do you use PayPal to process payments?
PayPal offers immediate payment processing with no signup required. You can pay for your items without having or creating a PayPal account. PayPal allows us to accept Visa, MasterCard, American Express, Discover, check, and PayPal payments, giving you the freedom to pay however you like. PayPal is also more secure for you, the customer, as we do not have access to any payment information you provide to PayPal.
Can I place an order over the phone?
We prefer to accept orders from our web site, but if you prefer to pay using a credit card over the phone you can call us at , 9am–5pm Eastern Time. We regret that we cannot accept payments by check over the phone, or any payments by mail.
Shipping
How long will it take for my order to arrive?
All orders will be shipped within six business days of receipt. All orders from Scenic New England Photography Studio are custom-made. You pick the image, size, mat color, etc. based on your tastes and decor. It’s impossible for us to have every possible combination in inventory. Therefore, each order is printed and assembled when you place it. Depending on our workload, rush service may be available for an additional charge; please call us at to inquire.
How much does shipping cost?
What shipping method do you use?
We ship via UPS Ground or U.S. Postal Service Priority Mail, whichever is faster. Shipping rates are calculated based on your total purchase (excluding downloadable items). Note that UPS cannot ship to P.O. Boxes, so please provide a UPS-deliverable address. Express shipping is available; please call us at to inquire.
Matted Prints
How do I add a print to my Shopping Cart?
To add a print to your shopping cart, first find an image you like in our photo gallery and click on it to reach the image display page. At the bottom of the page, click the “Matted Print” icon in the “Add to Cart” interface. The “Add a Print to your Shopping Cart” window will appear.
First, choose a mat size by clicking that size under “Click to Select a Mat Size.” Next, choose an inner mat color using the drop-down menu under “Select a Mat Color.” The mat color we recommend is already selected. For more information on selecting a mat color, click here.
Third, select any additional options for your print. All prints from Scenic New England Photography are mounted and double-matted, though you can opt to receive an unmatted print for the same price. You can choose to have us frame your print by clicking the appropriate checkbox.
Finally, click “Add Print to Cart” and you’re done!
How do I remove a print from my Shopping Cart?
Visit the Shopping Cart. Change the quantity of the item you wish to remove to zero and click outside the box. When asked to confirm, click “yes.” Your item will be removed from your Cart.
Note that once you remove an item from your Cart, all information about that item, like mat color, note card choices, etc., is irreversibly deleted. Do not remove an item from your Cart unless you are certain you do not want it or something like it.
How much do matted prints cost?
How are your photographs printed?
All our photographic prints and note cards are printed by a professional photo lab on real Kodak® Endura Professional Glossy Paper using the latest digital-to-photographic-print technology (RA4 Chemical Process). They look and feel like real photos because they are real photos. We never use ink-jet printing for any of our photographs.
What is mounting? Why are all your prints mounted?
Our prints are mounted by bonding the photographic paper to 2mm-thick styrene plastic sheet. Mounting prevents the print from sagging, warping, wrinkling, or deforming over time. All professional-grade photographic products are mounted to give them a longer life span.
What is matting? Why are your prints matted?
Matting is a colored paperboard that borders the print, acting as a buffer between the print and frame. For example, a print approximately 8” by 12” is matted to fit a frame that measures 12” by 16”, giving a pleasing appearance.
All our prints are matted with a double mat, using an ivory outer mat and an inner mat color of your choice. Double matting with a neutral outer color is the best way to highlight an image without overpowering it, and gives the most professional appearance.
The color of the inner mat should be selected to highlight and complement the image. For example, placing a brilliant orange sunset photo in a dark blue mat will cause the colors to stand out, whereas a red mat would dull the colors. For each print, we have recommended a mat color that we feel best complements the image, though you can select the mat color that best suits your taste. If in doubt, select black, which looks quite nice on almost any image.
How do I select or change my print’s mat color?
You select an inner mat color when adding the print to your cart (the outer mat of our double mat is always ivory). Follow the instructions on Adding a Print to your Cart to select a mat color for your print.
Unfortunately you cannot change the mat color once your print has been added to your Cart. However, it is simple to add a new print to your Cart with the new mat color. First visit the Shopping Cart, then click on the image icon of the print you wish to change. You’ll reach the image display page. Add the print to your cart again, selecting the desired mat color, and then remove the old print from your cart.
What framing options are available with your prints?
What size frame should I purchase?
Since there are so many framing options available, we feel that many customers will want to purchase their own frame for our matted prints. It’s easy — just drop our matted print straight into the frame and you’re done! Select a frame size equivalent to the mat size of your print. For example, if you purchased a print matted to 12” x 16”, purchase a frame of that size. Make sure the frame is deep enough to accommodate art that is ¼” thick.
If, instead, you want us to frame your print with a tasteful black metal frame that will complement and enhance, we are pleased to offer this option. Simply select the “Framed” option when adding your print to the Shopping Cart.
Our frames are high-quality, sturdy, black brushed-aluminum frames. View photos of our frames to see for yourself. Our 8”x10” and 12”x16” frames have a 5/16”-wide profile, while our 18”x24” and 24”x36” frames have a 3/4”-wide profile.
Note Cards & Greeting Cards
What is a Card Set?
How many different photographs can a Card Set contain?
A Card Set consists of ten premium photo note cards of up to five different photographs, tastefully packaged in a clear-lid stationery box. You can create your own custom Card Sets or enjoy our pre-designed Card Sets.
How do I add a Card Set to my Shopping Cart?
Once your Card Set contains five images, it is automatically added to your Cart. To create a Card Set, either select a pre-designed set or create your own custom set.
How do I remove a Card Set from my Shopping Cart?
Visit the Shopping Cart. Change the quantity of the item you wish to remove to zero and click outside the box. When asked to confirm, click “yes.” Your item will be removed from your Cart.
Note that once you remove an item from your Cart, all information about that item, like mat color, note card choices, etc., is irreversibly deleted. Do not remove an item from your Cart unless you are certain you do not want it or something like it.
How much do note cards and greeting cards cost?
How are the photographs for your cards printed?
All our photographic prints and note cards are printed by a professional photo lab on real Kodak® Endura Professional Glossy Paper using the latest digital-to-photographic-print technology (RA4 Chemical Process). They look and feel like real photos because they are real photos. We never use ink-jet printing for any of our photographs.
Are pre-designed Card Sets available?
Yes! The easiest way to add a pre-designed Card Set to your cart is to select your favorite gallery from the photo gallery page. On the main page for that gallery (let’s say it’s the Seascapes Gallery), click the link to “Seascapes Note Card Sets” and you’ll see all the pre-designed Card Sets available for that gallery.
Can I edit a pre-designed Card Set?
Of course — and it’s easy! Simply follow the instructions under removing an image from a Set to turn our pre-designed Card Sets into your own custom set.
How do I create my own Card Set?
To create your own custom Card Set, first find an image you like in our photo gallery and click on it to reach the image display page. At the bottom of the page, click the “Note Cards” icon in the “Add to Cart” interface. The “Create a Note Card Set” window will appear.
Add that design to your Card Set by clicking the “Add Photo to Set” button. Your Card Set will contain two cards of that image. If you want your Set to come with, say, four cards of one image, add that image twice.
To add another, different image to your Set, return to the photo gallery, find another photo, and repeat the steps above. Once you’ve added five images to your Set, it will appear automatically in your Shopping Cart.
How do I remove an image from a Card Set?
To remove an image from a Card Set, first find an image in our photo gallery to replace the unwanted one, then click on it to reach the image display page. At the bottom of the page, click the “Note Cards” icon in the “Add to Cart” interface. The “Create a Note Card Set” window will appear.
Remove the unwanted image by clicking the “remove from set” link under the image. Then add the new design by clicking the “Add Photo to Set” button.
Can you make cards from my own photograph?
Yes! Click here for more information on cards using a photograph you provide.
What greetings are available?
Each customer creates their own custom greeting. We do not currently have any stock greetings for our cards. For complete information, visit our note cards page.
Desktop & iPhone Wallpapers
What is a Wallpaper? What is a Background?
A Wallpaper or Background is the background image on your computer screen. On a desktop computer, it's the picture you see when no program windows are open. On the iPhone, you can set the Wallpaper for your Lock Screen (when you wake up your phone) and the Home Screen (behind the app icons). Our Wallpapers turn your screen into a beautiful photographic display!
How do I add an iPhone Wallpaper to my Shopping Cart?
To add an iPhone Wallpaper to your Shopping Cart, visit our iPhone Wallpaper Gallery and find an image you like. Click the “Add to Cart” button and you're done!
How do I add a Desktop Wallpaper to my Shopping Cart?
To add a Desktop Wallpaper to your Shopping Cart, first find an image you like in our Photo Gallery (it must be a horizontal-aspect image to be available as a Wallpaper). Click on it to reach the image display page. At the bottom of the page, click the “Screen Saver or Wallpaper” icon in the “Add to Cart” interface. The “Add a Wallpaper or Screen Saver to your Shopping Cart” window will appear.
Select the High-Quality or Free version, and click the appropriate “Add to Cart” link. Don't worry about the Wallpaper size yet — you'll choose the correct size when you download.
How do I remove a Wallpaper from my Shopping Cart?
Visit the Shopping Cart. Change the quantity of the item you wish to remove to zero and click outside the box. When asked to confirm, click “yes.” Your item will be removed from your Cart.
Note that once you remove an item from your Cart, all information about that item, like mat color, note card choices, etc., is irreversibly deleted. Do not remove an item from your Cart unless you are certain you do not want it or something like it.
How much do iPhone Wallpapers cost?
How much do Desktop Wallpapers cost?
Which photos are available as iPhone Wallpapers?
Visit our iPhone Wallpaper Gallery to view all the available images. To browse all images, use the drop-down menu to cycle through all the categories of images.
Which photos are available as Desktop Wallpapers?
How do the High-Quality and the Free Desktop Wallpapers differ?
All our horizontal-aspect images are available as Desktop Wallpapers. We offer each Desktop Wallpaper in both Free and High-Quality versions. Visit the Wallpapers page for more information.
How do I download the free Desktop Wallpaper?
Start by adding the Free Desktop Wallpaper to your Cart. Then visit the Shopping Cart, click the “Continue to Download” button, and you'll be able to download your Wallpaper immediately.
How do you send me my Wallpaper? Can I download my it from your site?
Once you have checked out, you will be able to download your Wallpaper or Screen Saver. If you need help, visit our download instructions.
Do your iPhone Wallpapers work on all versions of the iPhone?
Our iPhone wallpapers were designed for the improved screen of the iPhone 4 and are 4 pixels in size. The wallpapers will also work on older iPhone versions — the phone will downsize the image for you!
Do your Desktop Wallpapers work on both Windows and Macintosh?
Our Desktop Wallpapers work on all Windows and Macintosh computers (and any other operating system that can display a Wallpaper).
How do I download my Wallpaper?
How do I install my Wallpaper?
What if I forgot to download my Wallpaper?
Send us an e-mail with your invoice number (included in your confirmation e-mail) and an explanation of your problem. We will be glad to e-mail you the file.
How large is my screen?
Which Wallpaper size should I choose?
The High-Quality Desktop Wallpaper is available in a number of sizes up to pixels, while the Free Desktop Wallpaper is only available in one size, pixels.
How and when do I choose my Desktop Wallpaper size?
You choose your Desktop Wallpaper size after you check out. We will recommend a Desktop Wallpaper size when you download based upon your screen size settings. Learn more about recommended Wallpaper sizes.
Screen Savers
How do I add a Screen Saver to my Shopping Cart?
The best way to add a Screen Saver to your Cart is to browse our Screen Saver Collection. When you find a Screen Saver you like, click the title, then click the appropriate “Add to Cart” button to add the High-Quality or the Free Screen Saver to your Cart.
How do I remove a Screen Saver from my Shopping Cart?
Visit the Shopping Cart. Change the quantity of the item you wish to remove to zero and click outside the box. When asked to confirm, click “yes.” Your item will be removed from your Cart.
Note that once you remove an item from your Cart, all information about that item, like mat color, note card choices, etc., is irreversibly deleted. Do not remove an item from your Cart unless you are certain you do not want it or something like it.
How much do Screen Savers cost?
How do I download the free Wallpaper?
Start by adding the Screen Saver to your Cart. Then visit the Shopping Cart and click the “Continue to Download” button. Simply enter your e-mail address (you can opt not to receive any mail from us, and we don't sell or give it to anyone) and you'll be able to download your Screen Saver immediately.
What is the difference between the High-Quality and the Free Screen Saver?
How do you send me my Screen Saver? Can I download my it from your site?
Once you have checked out, you will be able to download your Wallpaper or Screen Saver. If you need help, visit our download instructions.
Which photos are available in your Screen Savers?
To see a selection of images available in each of our Screen Savers, visit the Screen Saver Collection page.
To learn if a specific photo in our photo gallery is included in a Screen Saver, click on it to reach the image display page. At the bottom of the page, click the “Screen Saver or Wallpaper” icon in the “Add to Cart” interface. The “Add a Wallpaper or Screen Saver to your Shopping Cart” window will appear. If a Screen Saver is listed, the image is included in that Screen Saver.
Do your Screen Savers work on both Windows and Macintosh?
Our Screen Savers work on Windows 95, 98, Me, 2000, NT, XP, and Vista operating systems. Our Screen Savers do not work on Macintosh computers.
How do I download my Screen Saver?
How do I install my Screen Saver?
What if I forgot to download my Screen Saver?
Send us an e-mail with your invoice number (included in your confirmation e-mail) and an explanation of your problem. We will send instructions on how to download the file.
How large is my screen?
Which Screen Saver size should I choose?
The High-Quality Screen Saver will fill screens up to pixels, while the Free Screen Saver will fill screens up to pixels.
How do I change my Screen Saver’s settings once it’s installed?
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